How is my personalization going to appear?
Our product photos should give you a good idea of the personalization style and placement. But If you have additional questions or concerns, please contact via web chat, email ( ) or call us at +1 4158004255 and one of our friendly customer service people will be happy to help you.

What is the earliest delivery date for your products?
We do our absolute best to deliver your products to you as quickly as possible. The delivery time will be influenced by which product you ordered and way the product itself is personalized. You will be able to review an estimated delivery date during our checkout process.

Do you accept foreign credit cards?
All major credit cards and other forms of electronic payment are accepted.

My promotion/discount code or gift card doesn’t work/I’m not getting my discount.
Only one discount or promotion code can be used per order. To use a discount code, please enter it in the ‘Special Codes’ field found on either the Shopping Cart page or the Billing page of the checkout. To use a Personal Creations gift card or code on an order, please enter the gift code number on the Billing page of the checkout process. Only one code may be used at a time. If you need any help, please contact our customer service department via chat, via email at or contact us toll free at +1 4158004255.

Can I have more than one gift message sent per address?
Unfortunately, we are not able to send multiple gift messages to one delivery address.

Can I put more than one product into one gift box?
Our gift boxes have been measured to fit each individual product, so we can only offer individual product gift boxes at this time.

My password doesn’t work.
If you’re not able to log into your Personal Creations account, please check the following:
1.Double check that you are entering your correct email address and password.
2.The password field is case sensitive, so please check that your Caps Lock key is off.
3.If you can’t remember your password – don’t worry, it happens! Just enter your email address, click on the ‘Forgot Password’ link and your password will be sent to you. If you are still having trouble logging in after trying the above steps, please send us a web chat or contact us toll free at +1 4158004255 and any of our customer service representatives will be happy to help you.

Can I backorder items that are not available at this time?
To save disappointment, we are unable to take orders for items that are unavailable. If the item comes back in stock, it will be put back on the site and will be available to order again.

Does the packing slip include pricing information?
We do not include pricing information on our packing slip (which is great if you are sending a gift straight to the recipient).

What currency does your site use?
Our prices and transactions are in USD.

Can I purchase in a currency other than USD?
We process all payments in USD. If you pay with a credit